Return Policy

We love what we do, and that’s why it matters to us that you to love your new steering wheel.

Due to the nature of custom and made-to-order manufacturing, returns are possible only for a small range of in-stock-products.

For your peace-of-mind, in case there is a problem with your custom steering wheel that is not caused by you, all of our products are at minimum eligible for repair or exchange, and in certain instances, store credit - if there is an issue, and a refund is not possible (Store credit may be issued at Carismo’s discretion and may be subject to expiration or non-transferability.). We want you to know that we will not leave you hanging. In case of an issue, it is our promise that we will find a way to make things right.

If you run into a problem, please contact us via email for assistance. Hiccups happen - that is the nature of any business - but what sets Carismo apart is how we handle hiccups when they do occur. As fellow car enthusiasts, we aren’t here to just sell you a product. We are here to be excited with you on the journey of modding your car. That is to say - we care and won’t leave you hanging.

This is the Carismo promise.

Please understand that frivolous cancellation/return/exchange attempts will not be entertained. These include situations such as, but are not limited to:

  1. Totaling/Selling/trading your car while a custom build is in progress
  2. Buyers remorse / change of heart
  3. The house-elf who stole the cash for the balance of your wheel from under the mattress
  4. An angry spouse that found out about spending money on car parts
  5. Clearance / Sale / Display (scratch and dent) items

 

Custom & Made-to-Order Products (IMPORTANT)

Custom and made-to-order products are manufactured specifically to the customer’s chosen specifications.

Because these products are customized:

  • ALL SALES ARE FINAL once production begins
  • cancellations are not permitted after production has started
  • refunds are not issued for custom builds
  • restocking fee policies below apply ONLY to in-stock products

Exceptions apply only in cases of verified manufacturing error or compatibility error caused by Carismo (e.g., incorrect core used, confirmed manufacturing defect, etc.).

We will always repair, rebuild, or replace products where fault lies with Carismo.

 

Production Start & Irreversible Manufacturing Costs

Once production begins on a custom or made-to-order product:

  • raw materials are allocated
  • structural components are modified
  • labor hours are committed

For this reason:

  • custom builds cannot be cancelled due to personal timelines
  • custom builds cannot be cancelled due to urgency changes
  • custom builds cannot be cancelled due to failure to review turnaround times

Turnaround times are disclosed throughout our website, product pages, and policies prior to purchase. Failure to review production timelines does not qualify as grounds for cancellation or refund.

 

Return / Cancellation / Restocking Fee (applies only to in-stock products):

The following restocking fee structure applies ONLY to in-stock products and inventory-spec steering wheels. It does NOT apply to custom or made-to-order builds:

The restocking fee varies based on the cost it takes us to put our product through a QC cycle to confirm it is fit for sale, which varies for every wheel.

IF YOU ARE NOT 100% CERTAIN YOU ARE BUYING THE RIGHT PRODUCT, CONTACT US FIRST. From the second you place an order, costs are incurred, and therefore you ALSO will incur a variable restocking fee of up to 50%. Ordering the wrong product does not miraculously undo the costs of processing your payment, preparing, packing or shipping your order. 

1. If the item has not been shipped: 5% restocking fee. (This simply covers what we had to pay the merchant processor to process your payment).

2. If the item has been prepped and packed: 25% restocking fee. 

3. If the item has left our possession (shipped to you): 25-50% restocking fee.

These fees allow us to operate the business and offer a competitive price on all of our products, without punishing the customers who do not need to cancel, return, or exchange anything by higher prices across the board.

While we trust the customer who claims they “just received the wheel, and did not even open the box, so its brand new”, in the end it is our name that stands on the product, and after we receive it back, the next customer deserves to have a peace of mind that a product previously returned and put up for sale again is indeed damage free. This includes invisible damage such as micro stress-fractures, and hard-to-see splining/mounting damage which is verified via a QC cycle that costs manpower and labor - hence restocking fees are not-negotiable.

 

Vehicle Compatibility Terms and Conditions:

A photo of your steering wheel and other vehicle information is REQUIRED after checkout (you will receive a confirmation email after ordering, with further instructions). Your order will NOT be processed or fulfilled until we receive this information. We are not responsible for incompatible products due to customer sending us a photo that is not a real photo of their car (e.g., photo from the internet, or a photo of another car, assuming it is the same as theirs). A restocking fee of 30% (on top of other applicable fees) will be charged for compatibility-related exchanges if the photo and/or vehicle information we receive is not correct.

 

Customer Communication & Responsiveness Responsibility

Customers are responsible for monitoring their email, phone number, and other contact methods provided at checkout for important order-related communications from Carismo.

These communications may include, but are not limited to:

  • compatibility verification requests
  • required vehicle information requests
  • production status updates
  • final approvals or confirmations
  • shipping coordination
  • final notices regarding delayed or non-responsive orders

Failure to respond to requests for required information or confirmation may result in:

  • delays in production
  • orders being placed on Production Hold
  • cancellation of orders classified as Abandoned under our Production Hold & Abandonment Policy

Carismo is not responsible for delays, cancellations, or additional costs resulting from:

  • unmonitored email accounts
  • missed text messages
  • incorrect contact information provided at checkout
  • spam filtering or ignored communication attempts

Customers agree that timely communication is a required part of the custom manufacturing process.

 

Required Vehicle Information & Production Hold Policy

All Carismo custom and made-to-order products require submission of accurate vehicle information and photographs after checkout.Production cannot and will not begin until all required information has been received and verified by our team.

Orders awaiting required information are placed in Production Hold Status. Customers will receive automated reminders via email and/or text message requesting the required information.

If required information is not provided within 30 days of purchase:
 • the order will be considered Abandoned by Customer
 • the order may be cancelled at Carismo’s discretion
 • an administrative fee of 20% will be retained to cover operational, processing, and support costs incurred
 • remaining balance may be refunded or converted to store credit at Carismo’s discretion


Carismo is not responsible for delays caused by failure to provide required information. Failure to respond to communication attempts does not constitute fault on Carismo’s part.

 

Payment Disputes & Chargeback Policy

At Carismo, we are committed to resolving any issues directly with our customers in a fair and reasonable manner.

If you experience a concern with your order, product, or build process, you agree to contact us first to allow us the opportunity to review and resolve the matter.

Initiating a payment dispute, chargeback, or claim with a financial institution without first attempting to resolve the issue directly with Carismo may result in:

  • suspension of warranty support
  • suspension of ongoing production or services
  • forfeiture of certain resolution options that would otherwise be available through direct communication

Please understand that custom manufacturing involves production timelines, material sourcing, and labor commitments that are documented and communicated throughout the process.

We maintain detailed records of:

  • order confirmations
  • policy acceptance
  • compatibility requirements
  • production timelines
  • communication attempts
  • production status

These records may be provided to payment processors or financial institutions in the event of a dispute.

We strongly encourage customers to contact us directly first — in nearly all cases, we are able to find a fair and reasonable solution together.

 

Policy Acceptance & Purchase Agreement

By placing an order with Carismo, you acknowledge and agree that you have read, understood, and accepted all policies outlined on this website, including but not limited to:

  • Custom & Made-to-Order Product Policies
  • Production Hold & Abandonment Policy
  • Required Vehicle Information Policy
  • Customer Communication & Responsiveness Responsibility
  • Turnaround Time & Production Timeline Disclosures
  • Return, Cancellation & Restocking Fee Policies
  • Payment Dispute & Chargeback Policy
  • Vehicle Compatibility Terms

You further acknowledge that:

  • production timelines begin only after required information is received
  • custom builds are non-cancelable and non-refundable once production begins
  • failure to provide required information or respond to communication may result in cancellation of your order

Completion of checkout constitutes agreement to these terms.