Warranty

Carismo Cool Custom Steering Wheel Warranty Magic

1. Our Awesome 1-Year Warranty:

  • We take pride in having an issue rate of less than 1 in 100 steering wheels. So, we like to speak with confidence when we say - we’ve got your back for a whole year against any (extremely rare) manufacturing gremlins.

2. No-Go for Neglect and Wear & Tear:

Please understand, manufacturing defects are not the equivalent of wear or damage. Unfortunately, we can’t cover things such as:

  • Alcantara wearing or pilling (that’s what it does - we hate it too)
  • An overtightened / stripped thread because the installer didn’t want to use a torque wrench (and no - it didn’t come pre-stripped)
  • A ding in the carbon that mysteriously appeared after the girlfriend took the car out for a spin (that beautiful Cartier ring or bracelet on her left hand will do it)

We’ve all been there - but let’s keep it real. These situations won’t make it through the door to our warranty party - we’ve hired a good bouncer.

3. We Have a Process

If you believe you have an issue that is warranty related, please contact us, via email or instagram so we can keep a record.

  • We will have our technician take a look at the photos, videos, or explanation of the issue you have.
  • If it is apparent to us there is a defect without having to physically inspect the product, we will take care of you right then and there.
  • In case it is an issue that requires us seeing / testing / confirming in person before making a decision, we will ask you to ship it back to Carismo HQ. Our lead tech will take a microscope to it and decide what kind of repair or replacement is needed.
  • Please understand that frivolous warranty claims are taken extremely seriously and have repercussions. Such claims drive up cost for us, and consequently - for all our good customers like yourself… and we don’t want that - do we?

Example 1:

Got an LED shift light steering wheel that isn’t working? Contact us, and we’ll ask you to ship it back, so we can bench-test it to make sure it’s actually defective, and why that is. Rest assured, once we confirm it is actually defective, you will be made whole - we will repair it, or replace it for you, and we’ll cover the shipping cost in this instance. Please understand that we take defects extremely seriously - and us diligently checking that your claim is a defect (instead of an installation error, or something else) prevents fraudulent and frivolous warranty claims.

Example 2:

Your Alcantara is worn at the 3 month mark, and your friend’s steering wheel Alcantara is still looking good a half year after he bought his wheel? Different skin oils, holding habits, grip intensity, and palm sweat levels result in different wear. All of our Alcantara is high grade, authentic multi-layer brand-name Alcantara - the best material available on the market, and we spare no expense on the quality of material we use.

4. Keep It Steering Wheel-Centric:

  • Our warranty is all about our awesome steering wheels - please keep the unexpected exhaust leak, damaged side-skirt, or the shop that scratched your seats out of the equation. Labor, shipping, or peripheral issues aren’t covered.

Final Note:

  • Carismo is the final referee in the warranty games. We play fair, and we’ll make sure your custom steering wheel experience stays groovy.

Effective Date: December, 13, 2023.